Performance Management: Setting and Measuring Objectives


RBNC designed this training program on how to implement the tool of performance management which is very important for all organizations.

How you will benefit

  • Explain performance management - definitions, aims and developments.
  • Use tangible and intangible measures of performance.
  • Set business based objectives - including SMART targets and measures.
  • Understand the performance management cycle and how to manage it.
  • Complete the performance management cycle including end of year reviews, using competencies and the various rewards programs

Who should attend

Team Leader, Supervisors, Managers, Business Owners and HR Professionals

What you will cover

Module 1: Performance Management - Introduction and Definitions

  • Definitions and Aims
  • Key Terms
  • Corporate Values - How Important Are They?
  • Forced Ranking Systems - Do They Work?
  • The Annual Performance Cycle

Module 2: Establishing Effective Objectives

  • Cascading - Vision, Mission and Strategies
  • Performance Criteria - 3 Types
  • Critical Success Factors and Key Result Areas
  • Key Performance Indicators (KPIs) and Units of Measure
  • Financial and Non-Financial KPIs
  • SMART Criteria - Establishing Individual Goals and Measures
  • Semi-Tangible Factors - Competencies and Values

Module 3: Managing the Performance Cycle

  • Continuous Reviews and Assessments
  • Performance Gaps
  • Common Causes of Poor Performance
  • The Appraisal Process
  • End of Year Reviews
  • Roles of Employees and Managers

Module 4: Coaching

  • Benefits of Good Coaching
  • Characteristics of a Good Coach
  • Elements of a Good Coaching Session
  • Good Habits of Effective Listeners
  • Asking Questions
  • Diagnosing Performance Problems
  • Follow Up
  • Communication Skills for Effective Coaching
  • Five Steps of Coaching for Optimal Performance

Module 5: Developments in Performance Management

  • Competency-Based Performance Management
  • Performance Management - It is Not Just About Pay
  • Performance and Pay - Some Tips
Study Time

This practical training program is designed with:

8 hours training - 1 day


4,500 $
23 Feb 2025