Interpersonal Communication Skills

Introduction

Success in business today is largely dependent upon people's ability to connect with both internal and external customers. RBNC designed this course to examine a number of practical aspects of effective communication. 

How you will benefit

  • Develop the necessary skills to become better communicators.
  • Improve cross-cultural communication with others.
  • Understand the verbal and non-verbal communication messages.
  • Develop skills in listening actively and empathetically to others.
  • Give and receive feedback and criticism in a constructive manner

Who should attend

  • Everyone who has to communicate with others at work.
  • All managers.
  • All people who are members of a team.
  • This course is equally suitable for people from large and small, public and private organizations

What you will cover

  • Introduction to communication
  • Communication levels and definitions
  • Communication functions
  • The 4 principles of interpersonal communication
  • Elements of the communication process
  • Communication delivery aspects
  • Non verbal communication
  • Building rapport
  • Where can miscommunication occur?
  • Barriers to effective communication
  • Overcoming communication barriers
  • The communication funnel

  • Improving cross-cultural communication: guidelines
  • 'DiSC' personal development profile
  • Stages of team development
  • The arts of persuasion
  • Areas of growing your sphere of influence
  • Communicating within multi-cultural teams
  • Stages of team growth
  • Universal laws of persuasion: process

  • Analyzing Listening Habits
  • Active versus Passive Listening
  • Tips to Improve Active Listening Skills
  • Using Different Questioning Techniques

  • Assertive, passive and aggressive behaviors
  • Verbal and non-verbal components of communication behaviors
  • Conflict management
  • Types of conflicts
  • Sources of conflicts
  • Conflict management styles
  • Essential conflict management skills
  • Learning to say 'no'
  • Guidelines for applying 'no'

  • The Value of Feedback
  • Positive versus Negative Feedback
  • Guidelines for Providing Constructive Feedback
  • How to Give Criticism
  • How to Receive Criticism

Ready to enroll

Course information

Interpersonal Communication Skills

To discuss your Corporate Training needs, please speak to one of our Global Business Advisors by completing the following form

Your information

ARE YOU ELIGIBLE FOR A DISCOUNT?


If you enroll more than one person on the same course you will automatically receive a 10% discount (per person).

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