Conflict Management


RBNC designed this course to examine a number of practical ways for preventing, managing and resolving workplace conflict. Participants will be exposed to self-analysis approaches as well as case study situations in order to build up a tool kit of conflict management strategies.

How you will benefit

  • Understand the sources of conflict.
  • Be able to develop a strategy to handle conflict in a positive way.
  • Be able to reduce the negative effects of stress in your organization.
  • Understand and use effective conflict-handling and problem-solving techniques.

Who should attend

  • All managers and members of teams, particularly those who have to deal with conflict in their workplace.
  • This is a hands-on, practical course where participants will benefit by being involved in case studies and problem-solving activities that are relevant to their organizational setting.

What you will cover

Module 1: Workplace conflict

  • Definitions and types
  • Scope of conflict: General conflict vs Workplace conflict
  • Why does conflict occur?
  • Dynamics of conflict
  • Effects of workplace conflict: Positive outcomes vs Negative results
  • Life cycle of a conflict
  • Conflict and collaborative work connection

Module 2: Types of workplace conflicts

  • Interdependence/task-based conflicts
  • Leadership conflicts
  • Cultural-based conflicts
  • Work styles conflicts
  • Personality conflicts
  • Reasons for conflict

Module 3: Manager’s role in resolving conflicts

  • Recognizing conflict
  • The manager as a facilitator
  • Conflict management skills
  • Recognizing correct timing for resolution
  • Complaints by your staff
  • Angry customer causing a conflict
  • Conflict with the boss
  • Conflict in groups
  • Ethical leadership in conflict

Module 4: An action plan for resolving conflicts

  • Constructive versus destructive
  • Constructive conflict management
  • Agreement frame
  • Conflict handling behavior
  • Perception and observation
  • Psychology of conflict resolution
  • Overview of anger management
  • Mediation and arbitration
  • Emotional intelligence and conflict management

Module 5: Adaptability and conflict resolution in a changing environment

  • Definition of adaptability
  • Why do we resist change?
  • Controllable and uncontrollable influences
  • Adaptive mindset
  • Identify styles of adaptability
  • Theories of adaptation and conflict management
  • Guidance for managers
Study Time

This practical training program is designed with:

8 hours training - 1 day


Live Online
2,100 $
14 May 2025
New York
2,100 $
08 Oct 2025