Certified Luxury Academy Program
Introduction
This practical training program is designed with:
- 16 hours training
- 03 months one-on-one coaching
How you will benefit
By the end of the program, participants will be able to:
- Understand What Luxury Is
- Understand Affluent Clients Insight
- How to Sell Luxury Products or Services to Clients
- How to Handle Difficult Clients and Provide Premium Services
Who should attend
Everyone who are currently working in Luxury Products & Services Business
What you will cover
- Understanding Luxury
- Perception of Luxury
- Understanding the Affluent
- Needs of the Affluent
- Concerns of the Affluent
- Language of Luxury
- Avoid responses that kill conversations
- Use strategies that start a conversation
- Avoid awkward silences
- Using small talk to make a positive impact
- Break into a conversationtactfully and politely
- Use strategies to maintain a conversation
- Control conversations with confidence
- Handle business introductions professionally
- Create and maintain an impression of credibility, power and efficiency
- Create a great first impression
- Grooming & personal appearance
- Proper written communication etiquette
- Etiquette, protocol and manners of formal dining
- Turn every contact into a meaningful, positive experience
- Build engaging long-term relationships and enhance customer loyalty
- Connect emotionally with affluent customers
- Discover customer expectations and then exceed them
- Personalise each customer interaction
- Learn the art of observation
- Build a relationship of trust with the customer
- Stop being a service associate and become an Ambassador
- Dealing with delicate situations
- Dealing with unusual or inappropriate requests
- How to behave if your clients arguing or fight in front of you
- Understanding different cultures and their approach
- Resolving awkward situations
- Dealing with exceptionally difficult clients
Schedule
Shanghai
$6,500
12-Week, 13 Jul 2025
Live Online
$6,500
12-Week, 06 Sep 2025
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