Introduction
- Effective managers today wear two hats: they lead their teams and manage the tasks at hand. This transition from teammate to leader can be demanding.
- Great managers inspire and set the direction, leading by example. They foster collaboration and innovation within their teams. They also tackle roadblocks, secure resources, plan effectively, and continuously improve performance. Ultimately, they ensure the smooth operation of the organization and its success in achieving its goals.
How you will benefit
RBNC designed this course for the new manager outlines the various roles and responsibilities of the leader/ manager and offers practical advice, tips and techniques that will assist those embarking on a management career.
Who should attend
- Anyone who is making the transition from staff to management
- Those who occupy management positions but lack formal management training
- People who are contemplating a career in management and are seeking knowledge of Best Management Practice
What you will cover
Module 1: Best practices in management and leadership.
- Analysis, objective setting, planning, implementation and control
- People Leadership
- Task Leadership
- Managing people
- Managing task
Module 2: Motivating and managing yourself
- Motivating others
- Team dynamics - building a high performing team
Module 3: Dealing with difficult people
- Communication and negotiation
- Coaching, counselling and mentoring
Module 4: Fostering creativity and innovation
- Building a service culture
- Measuring and monitoring results