Introduction
Many people are promoted into management and leadership positions because of their technical expertise. Yet managing and leading people effectively requires a new set of skills. This workshop from RBNC deals with the key issues of understanding the people you work with, and how to communicate effectively with them. It offers essential skills for communication, dealing with issues, leadership and motivation
How you will benefit
- Greater understanding of their own and others' behaviour
- Tools to gain rapport easily and communicate effectively
- Knowledge, skill and confidence to raise issues, manage difficult behaviours, deal with conflict
- Models to motivate and lead others
Who should attend
- Newly appointed managers and Team Leaders
- Those responsible for managing/leading groups
- Anyone in management/leadership positions who find people a challenge to deal with!
What you will cover
Module 1: Understanding Communication
- What is communication?
- Establishing rapport
- The words you choose will determine the results you get
- Questioning & Listening
Module 2: Understanding People
- We're all different
- What drives behaviour?
Module 3: Leading People
- The difference between management and leadership
- Models of leadership
Module 4: Using this knowledge to
- Raise issues
- Manage conflict
- Deal with difficult behaviours
- Motivate individuals