Introduction
This practical training program is designed with:
- 16 hours training
- 03 months one-on-one coaching
How you will benefit
By the end of the program, participants will be able to:
- Understand What Luxury Is
- Understand Affluent Clients Insight
- How to Sell Luxury Products or Services to Clients
- How to Handle Difficult Clients and Provide Premium Services
Who should attend
Everyone who are currently working in Luxury Products & Services Business
What you will cover
Module 1: What is Luxury?
- Understanding Luxury
- Perception of Luxury
- Understanding the Affluent
- Needs of the Affluent
- Concerns of the Affluent
- Language of Luxury
Module 2: The art of Small talk
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Avoid responses that kill conversations
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Use strategies that start a conversation
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Avoid awkward silences
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Using small talk to make a positive impact
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Break into a conversationtactfully and politely
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Use strategies to maintain a conversation
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Control conversations with confidence
Module 3: Business Ettique
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Handle business introductions professionally
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Create and maintain an impression of credibility, power and efficiency
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Create a great first impression
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Grooming & personal appearance
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Proper written communication etiquette
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Etiquette, protocol and manners of formal dining
Module 4: Luxury Ambassador
- Turn every contact into a meaningful, positive experience
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Build engaging long-term relationships and enhance customer loyalty
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Connect emotionally with affluent customers
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Discover customer expectations and then exceed them
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Personalise each customer interaction
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Learn the art of observation
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Build a relationship of trust with the customer
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Stop being a service associate and become an Ambassador
Module 5: The Polished Professional
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Dealing with delicate situations
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Dealing with unusual or inappropriate requests
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How to behave if your clients arguing or fight in front of you
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Understanding different cultures and their approach
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Resolving awkward situations
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Dealing with exceptionally difficult clients